This Refund and Returns Policy explains how refunds and issues are handled for all digital products purchased from this website. By purchasing from this website you agree to the terms below, in addition to any mandatory rights you may have under applicable law.
1.1 All products sold on this website are digital items such as downloads, files, templates, courses, or other electronic content.
1.2 Once a digital product has been delivered and accessed or downloaded, it cannot be returned in the same way as a physical product. For this reason, we follow a strict no refund policy for successfully delivered digital products, except where required by law or where clearly stated otherwise in this Policy.
2.1 All sales of digital products are final.
2.2 We do not provide refunds in the following situations:
You change your mind after purchase
You decide that you no longer want or need the product
You misunderstood the product description but the product matches the description on the website
You claim non use of the product after successful delivery and access
You expected features, benefits, or results that are not clearly described on the product page
2.3 Refunds will only be considered in the limited situations set out in sections 3 and 4 of this Policy, and always subject to our verification.
3.1 If you are unable to download or access the digital product due to a technical problem on our side, we will first attempt to resolve the issue and ensure that you receive the product. This may include:
Sending a new download link
Providing access via an alternative method or platform
Extending the download period
3.2 In order for us to assist, you must contact us within a reasonable time from purchase and provide:
Order number and date of purchase
The email address used at checkout
A clear description of the problem and any error messages
3.3 You are responsible for ensuring that:
You have a stable internet connection
Your device and software can open the file types provided
Your security or firewall settings do not block the download
3.4 If the download issue is caused by factors outside our control, including but not limited to your internet connection, device limitations, software issues, or security settings, then a refund will not be granted. We will however try to assist you within reasonable limits to access the product.
3.5 Only in cases where
we confirm that the digital product was not delivered successfully due to an error on our systems, and
we are unable to provide a working download or access method within a reasonable time
may we, at our sole discretion, issue a refund or credit as a last resort.
4.1 If the digital file is corrupted or incomplete, you must contact us as soon as possible with:
Order details
Description of the problem
Screenshots or error messages where possible
4.2 Once we confirm the issue on our side, we will:
Provide a fixed or updated version of the file, or
Provide an alternative format of the same content where possible
4.3 Only if we cannot provide a working version of the same product within a reasonable time will we consider issuing a refund or a store credit, at our discretion.
5.1 If you accidentally purchase the same digital product more than once using the same email address and account, notify us with:
Full name
Email used for purchase
Order numbers
5.2 Once we confirm that a duplicate purchase was made, we may offer either:
A refund for the duplicate purchase, or
A credit that you can use on another digital product,
subject to our sole discretion.
6.1 If you believe a purchase was made without your permission, you must contact your bank or payment provider immediately and also notify us.
6.2 We may request additional information or proof to investigate the transaction.
6.3 If we reasonably believe that a purchase was fraudulent or unauthorized, we reserve the right to suspend access to the product and to cooperate with the payment provider or relevant authorities. Any refund in these cases will follow the rules of the payment provider and applicable law, and will be at our discretion once the investigation is complete.
7.1 By purchasing a digital product, you agree to contact us first to attempt to resolve any issue before initiating a chargeback with your bank or card provider.
7.2 If you initiate a chargeback for a valid purchase that was delivered as described, we reserve the right to:
Provide the bank with proof of delivery and usage, and
Permanently revoke access to all digital products associated with that transaction and account.
To request assistance with a download issue, corrupted file, or possible duplicate purchase, please contact us using the details below:
Email: info@quentinrebb.com
Include the following in your message:
Full name
Email used for purchase
Order number
Date of purchase
Clear explanation of the issue
We will review your request and respond within a reasonable time. Any decision to issue a refund or credit will be based on this Policy and our internal verification and will be final.
9.1 Nothing in this Policy is intended to limit any mandatory consumer rights you may have under applicable law.
9.2 This Policy is designed to protect our digital products from misuse and unauthorized distribution, while still giving fair treatment in cases of genuine technical issues or errors on our side.
By purchasing and downloading any digital product from this website, you:
Confirm that you have read and understood this Refund and Returns Policy
Agree that all sales are final except in the limited circumstances described above
Agree that our decisions under this Policy are final, subject to any non excludable rights under applicable law